Customer Support is an often overlooked channel to increase sales.

Follow these three guidelines and watch your Customer Support strengthen naturally!

Customer experience determines if customers choose you over competitors.

The small nuances to take your live chat messenger from “okay” to “Wow!”

Why a persona is the one important figure missing from your team meetings.

Don’t send your customer support soldiers into the battlefield emptyhanded.

Inspire loyalty by being the first to reach out with a helping hand.

You worked hard to earn their trust, now it’s time to know how to keep them.

Realtime livechat, realtime visitor monitoring, and keeping it real(time)

The customer is always right, so let’s understand what they want!

Sometimes, customer support is a dish best (self) served.

“You like me… you really like me!”

There’s always a chance to provide a personalized experience.

Humans and chatbots walk hand in hand toward the future.

And the number one thing you must practice.