Humans and chatbots walk hand in hand toward the future.
This article is letter (O) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
There’s no doubt about it, artificial intelligence is the way of the future. And one manifestation of artificial intelligence are chatbots – the helpful chatty bots that will be the ace in your back pocket.
Humans And Chatbots Unite!
Within the coming years, chatbots will work seamlessly with human customer support agents to deliver efficient, personalized responses to customers. By 2021, Gartner predicts the average person’s day will involve more chatbot conversations than with their spouse.
Chatbot Advantages
- Available 24/7
- Say goodbye to wait times
- 100% personalization gathered from user’s web activity
- Efficiency
- Cost effectiveness
- Proactive interaction
How Does Chatbot Customer Support Increase Sales?
Chatbots take care of simple questions with quick answers by reducing wait up to five times and operating costs fall by 66%. Chatbots also can generate leads by engaging and building relationships, all without the extra manpower.
Word Up:
With all the benefits to using a chatbot, what are you waiting for? If you’re not sure on where to get started, give us a shout out to learn how your brand can work with our Swomi chatbot.
This article is letter (O) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
