Inspire loyalty by being the first to reach out with a helping hand.
This article is letter (O) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
Sometimes your team leans toward being reactive rather than proactive. Instead of waiting for your customers to ask for help, offer your customers some great support and coupons/discounts!
Offer Customer Support
To take that proactive head-start, try the following:
- Be available in a timely manner
- Be cheerful, courteous, and respectful
- Be the first one to reach out
- Take the extra step
Coupons And Discount Offers
No matter what you offer your customers, keep it personalized!
- Percentage-based discounts
- Refer a friend and get free stuff
- Free shipping
- Free gift
Word Up:
What have you been doing to offer a great, proactive customer support experience?
This article is letter (O) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
