Don’t send your customer support soldiers into the battlefield emptyhanded.
This article is letter (T) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
It takes the right tools to do the job right and customer support is no different. Here are the top three tools we see as providing the most value for your customers.
Self-Service
When customers run into a snag, they want to see how they can help themselves first. You can give them the tools to run some self-service customer support by providing a knowledge base, tutorials, or even a community forum.
Livechat/ Chatbots
Whether chatting it up with a human or a chatbot, your customers want answers… and fast! Featuring a livechat chatbox on your site will lead to a lot of happier visitors.
Social Media Customer Support
Nowadays, everyone and their mom is on social media (serious). These days, online users like to ask for help without leaving their favorite social platform. Plus, answering questions on social is also a subtle form of marketing that shows everyone you care.
Word Up:
Which one is your audience’s favorite method of customer support? If you do follow some of the above methods, how has implementing them helped your brand?
This article is letter (T) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
