“You like me… you really like me!”
This article is letter (U) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
If your customer support is doing an awesome job, you most likely have plenty of happy customers. These satisfied folks may leave you a positive comment as well. You can also utilize these positive responses to promote your brand!
Thank Them
First things first, show your appreciation and send them a comment, email, or phone call. By responding positively on social media, you’re also subtly promoting your customer’s happy experience for everyone to see.
Share Positive Reviews
Happy reviews from happy customers can be promoted on social media, featured on your blog, and in email campaigns.
Build Reputation
Does a certain customer’s review really shine and accentuate your brand? Ask their permission to feature their comment on your website to build your brand’s credibility. Extra points if you include that customer’s image with their comment.
Word Up:
When someone leaves you a positive comment, give a wholehearted thank you. The more you engage with the positive comments, the more the negative ones will fade from the spotlight.
This article is letter (U) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
