Sometimes, customer support is a dish best (self) served.
This article is letter (S) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
Are you one of the 40% of people who prefer self-service over human contact? It’s not the dawn of anti-social civilization. It’s a sign of the independent times – customer self-service.
With customer self-service, a company helps you help yourself without ever needing to interact with another human soul. Awesome.
Give The People What They Want
What do they want? To be able to look for their own answers!
Self-serve customer support has become the standard. These days, to find an online company without one feels… just plain weird. Don’t be that one weird company. Set up a self-service customer support center.
Help Me Help You
The benefits of customers helping themselves go two-fold, right?
You don’t have to interrupt your smooth browsing experience. And the company doesn’t have to spend so much time answering the same questions over and over and over again.
Instead the company can spend more time giving you more cool, personalized features and stuff.
Self-Service Communities
Remember the last time you needed help? You probably did what a lot of us do – just ask a friend or someone who is more experienced for advice!
Self-service communities give you a whole group of people to go to in your time of need.
Word Up:
“If you want it done, you better just do it yourself,” seems to be the mindset of today’s consumer. If you can’t beat ‘em, join ‘em. Customers today just have a need for speed and want their answers quickly. Zero inconvenience, please.
This article is letter (S) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
