The customer is always right, so let’s understand what they want!
This article is letter (U) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
If you understood your customers as much as your closest friends, how would you be able to better provide value? According to Neil Patel, understanding your customers is key to achieving your core business goals.
Put Yourself In Your Customer’s Shoes
When you walk a mile in your customer’s shoes, that’s called a customer journey. Customer journeys map critical touch points along their journey where important actions like downloading your app or purchases occur.
Data Is Your Best Friend
To check out how customers interact with your website, you can try a tracking tool. Every one of their clicks, scrolls, and views provide valuable insights into how you can make your website work better for them, what they want, and what they don’t like. It’s a very reliable method. The data doesn’t lie!
Just Ask Them
Call us old-fashioned, but just simply ask how your customers perceive your business. A simple survey can reveal valuable insights that may have otherwise not surfaced to your awareness.
Word Up:
Excellent customer support begins with thoroughly understanding your customers. What systems and processes do you have in place to better understand your website visitors?
This article is letter (U) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
