Realtime livechat, realtime visitor monitoring, and keeping it real(time)
This article is letter (R) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
Offering a realtime livechat chatbox on your site gives your visitors the best of both worlds. They can speak to a real, live human being (wow!) AND receive fast resolutions to their problems.
Realtime Livechat
This is a good thing for you as average social media response time is 10 hours and average email response time is 17 hours (yikes). What’s the average customer support response time for livechat? Count it - 2 minutes!
Customer Support That Keeps It Real(time)
Using realtime livechat has many benefits for you and your customers:
- Increase sales and conversions
- Reduce support costs
- Improve website experience
- Increase average order value
- Gain a competitive advantage
- Faster problem resolutions
Realtime Visitor Monitoring
Many livechat programs also come equipped with realtime visitor monitoring which allows you to see such things as their location, IP address, navigation history, browser, operating system and much more. Knowledge is power and you can use knowledge gained from realtime monitoring to provide more efficient customer support.
Word Up:
So, what are you waiting for? Consumers expect instant responses. Wouldn’t want to keep them waiting, would you?
This article is letter (R) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
