Customer experience determines if customers choose you over competitors.
This article is letter (E) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
In the very near future, a positive customer experience will be the pivotal deciding factor whether a customer decides to do business with your brand or not.
Customer Support vs. Customer Care vs. Customer Experience
To give the best experience, recognize the subtle differences these three sections:
Support: advice or assistance a company gives its customers
Care: how well customers are taken care of when interacting with the brand
Experience: sum total journey of customer’s interaction with the brand
How To Improve Your Customer Experience
Use these five tools:
- Mobile Support
- Live Chat
- Self-Service
- Social Support
- Omnichannel Support
Chatbots Provide The Best Experience
Chatbots can handle 80% of customer engagements because majority of customer questions are simple and straightforward technical questions. The more complex questions can be handled by your livechat questions.
Word Up:
Rather than leave your customer’s experience to chance, take the proactive route and give them the best experience you possibly can. This has always been an age-old rule of thumb in business. Just, in today’s world, we have more automated, intelligent tools to help.
This article is letter (E) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
