Follow these three guidelines and watch your Customer Support strengthen naturally!
This article is letter (T) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
Sometimes complicated processes and procedures can take away from what customer support is really about – people. Follow these 3 core components of customer support to keep focused, friendly, and professional!
Listen Up
You really can’t provide excellent customer support if you have no idea what your customer wants.
Show Them Their Importance
Actions speak louder than words. Don’t put your customers on hold for too long on the phone and make them top priority by attending to their needs right away.
Under Promise And Over-Deliver
Go above and beyond for your customer in terms of your attitude. Sometimes all your customers want to see is that you tried.
Word Up:
They sound like common sense, but it’s important for everyone to have a reminder too.
This article is letter (T) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.
(C) Your Key To Success: (C)ustomer Support
(U)tilize Positive Customer Reviews To Promote Your Brand
(S) 3 Brilliant Ways To Makes (S)ales With Customer Support
(T) 3-core-components-for-a-happy-effec(T)ive-customer-support
(O) Why Chatb(O)ts Are Crucial To The Future Of Your Business
(M) Best Practices For Live Chat (M)essenger Customer Support
(E) It’s All About The Best Customer (E)xperience
(R) Never Lose Your Customers Again With These (R)etention Tips
(S) The (S)elf-Service Customer Support Phenomenon And You
(U) Where To Start With (U)nderstanding Your Customers?
(P) Want A Thriving Business? Focus On (P)ersonalized Customer Support
(P) What NOT Using Customer (P)ersonas Costs You (And How To Fix It)
(O) How To (O)ffer Proactive Customer Support
(R)ealtime Livechat - Are You Prepared For A Good Thing?
(T) Customer Support (T)ools Of The Future
