We’ve seen what online reviews are and their benefits. Now, here are some quick tips and tricks on practically managing your reviews.
How To Deal With A Negative Review
Respond promptly – disgruntled customers are not ones to wait
Be polite – your customer is already in a sensitive mood
See the good in a bad review – customers don’t trust sites with only positive reviews, a few negative reviews give your site a more authentic feel
Focus On Your Best Performing Channel
You no longer need to have a social profile on every. Single. Social. Platform. Instead, spend your time and energy on the social platforms your audience spends the most time on.
Create A Variety Of Content
Your audience deserves the best content. Mix it up and try different mediums, messages, and forms. Rather than create content for the sake of it, really reflect if that piece of content gives value as a light laugh, deep insight, or helpful advice. Can’t attract reviews if no one engages with your content!
