Ready, set, automate!
This article is letter (A) of our “Chatbot Future" series where we write an article for each letter of the phrase. “Chatbot Future" finds out how chatbots improve our lives in today's world and beyond! Find links to more articles in the series below.
Automation isn’t in the near distant future. It’s already here. Lucky for you, chatbots are on the up-and-coming as well. Here’s how merging chatbots and automation will create an undefeatable marketing duo.
The Artificial Intelligence/ Automation Connection
For as hyped up as it is, AI still only excels at automating repetitive tasks. But when you look at complex tasks, you can see they really are just a big collection of repetitive tasks done one after the other. AI can automate complex tasks by breaking it down into small steps.
What Can A Chatbot Automate?
Small, but mighty. Chatbots can automate an entire customer support request. As long as the process is repetitive and predictable, your trusty chatbot can handle it. Take, for example, this chatbot’s process:
- Customer sends a request via chatbot chat
- Extracts the client information and matches it to the insurance details
- Allocates the closest service center to the customers residence
- Generates a shipping slip barcode
- Generates and sends a confirmation e-mail to the customer with all the relevant information
- Delivers the relevant information to the chatbot in order to conclude interaction
Automation Will Be Voice-Powered
Technology exists to make your life easier. So what could be more convenient than conversing with a voice assistant? Thirty percent of conversations are already conversation based.
Word Up:
The chatbot/ automation dream team has only just left the starting line. You’ll be thanking yourself down the road by keeping up with this very important innovation!
This article is letter (A) of our “Chatbot Future" series where we write an article for each letter of the phrase. “Chatbot Future" finds out how chatbots improve our lives in today's world and beyond! Find links to more articles in the series below.
(C) Say Hello To A Future Full Of (C)hatbots
(H) Who’s Laughing Now? Chatbots Find Their Sense Of (H)umor
(A) Stay Ahead Of The Marketing Curve With Chatbot (A)utomation
(T)herapy Chatbots… They Do Exist!
(B) What’s A Chat(b)ot And Why Should I Care?
(O) Chatbot Doors Of (O)pportunity Are OPEN (Everywhere!)
(T) How To (T)rain Your Chatbot – It’s Part Of The Team Too!
(F) Chatbots – No (F)unny Business? Or Is It All Fun And Games?
(U)ses For Your Chatbot In Business And Beyond
(T) Curated Collection: Chatbot (T)utorials From Around The Web
(U) The (U)ndiscovered Weird World Of Chatbots
