Customer Support is a series that studies how companies can best help people in the digital age.
At Swomi, we believe it is always about people. Relationships first. No matter how advanced technology gets.
Find each article below with a link. If one intrigues you, feel free to click the “Read it here” link to read the full article.
One order up of Customer Support!
Nov 12, 2018
(C)ustomer Support Overview
Your Key To Success: CUSTOMER SUPPORT
And the number one thing you must practice.
In a time where people are empowered to find what information they need when they want, people still appreciate a helping hand once in a while. That’s when your fine customer support can bring you above and beyond in your customer’s mind.
Utilize Positive Customer Reviews To Promote Your Brand
“You like me… you really like me!”
If you’re customer support is doing an awesome job, you most likely have plenty of happy customers. These satisfied folks may leave you a positive comment as well. You can also utilize these positive responses to promote your brand!
Nov 13, 2018
3 Brilliant Ways To Makes Sales With Customer Support
Customer Support is an often overlooked channel to increase sales.
You’re optimizing all your channels to increase your bottom line – your blog, website, social media, email… everything! But here’s one place you may have overlooked… customer support! Here’s how to easily maximize this channel.
Three Commandments For A Happy Effective Customer Support
Follow these three guidelines and watch your Customer Support strengthen naturally!
Sometimes complicated processes and procedures can take away from what customer support is really about – people. Follow these three commandments of customer support to keep focused, friendly, and professional!
Nov 14, 2018
Why CHATBOTS Are Crucial To The Future Of Your Business
Humans and chatbots walk hand in hand toward the future.
There’s no doubt about it, artificial intelligence is the way of the future. And one manifestation of artificial intelligence are chatbots – the helpful chatty bots that will be the ace in your back pocket in more ways than one.
Best Practices For Live Chat Messenger Customer Support
The small nuances to take your live chat messenger from “okay” to “Wow!”
When websites are integrated with live chat, 51% of customers are more likely to make a purchase and 41% of online shoppers are more likely to trust your brand. And that’s just the tip of the iceberg for messenger customer support benefits. Practice the tips below to maximize on those benefits and provide major value!
Nov 15, 2018
It’s All About The Best Customer Experience
Customer experience determines if customers choose you over competitors.
In the very near future, a positive customer experience will be the pivotal deciding factor whether a customer decides to do business with your brand or not.
Never Lose Your Customers Again With These Retention Tips
You worked hard to earn their trust, now it’s time to know how to keep them.
It takes a huge amount of time, investment, and resources to onboard new customers. Customers today also carefully research which brand will best help solve their problems. With all that effort on both sides, customer retention is a win-win for everyone.
Nov 16, 2018
The Self-Service Customer Support Phenomenon And YOU
Sometimes, customer support is a dish best (self) served.
Are you one of the 40% of people who prefer self-service over human contact? It’s not the dawn of anti-social civilization. It’s a sign of the independent times – customer self-service. With customer self-service, a company helps you help yourself without ever needing to interact with another human soul. Awesome.
Where To Start With Understanding Your Customers?
The customer is always right, so let’s understand what they want!
If you understood your customers as much as your closest friends, how would you be able to better provide value? According to Neil Patel, understanding your customers is key to achieving your core business goals.
Want A Thriving Business? Focus On PERSONALIZED CUSTOMER SUPPORT!
There’s always a chance to provide a personalized experience.
Some businesses gain repeat customers again and again while attracting new customers at the same time. Just how do they do it? What is their secret that you don’t know? One word: personalization.
Nov 17, 2018
What NOT Using Customer Personas Costs You (And How To Fix It)
Why a persona is the one important figure missing from your team meetings.
Consumer Personas are a big deal. And they may be costing you your money, reputation, and team efficiency.
How To Offer Proactive Customer Support
Inspire loyalty by being the first to reach out with a helping hand.
Sometimes your team leans toward being reactive rather than proactive. Instead of waiting for your customers to ask for help, offer your customers some great support and coupons/discounts!
Nov 18, 2018
Realtime Livechat - Are You Prepared For A Good Thing?
Realtime livechat, realtime visitor monitoring, and keeping it real(time).
Offering a realtime livechat chatbox on your site gives your visitors the best of both worlds. They can speak to a real, live human being (wow!) AND receive fast resolutions to their problems.
Customer Support Tools Of The Future
Don’t send your customer support soldiers into the battlefield emptyhanded.
It takes the right tools to do the job right and customer support is no different. Here are the top three tools we see as providing the most value for your customers.
Customer support helps people. As a result, you build long-term lasting relationships. You don't have to go it alone though. There are chatbots to help you along the way. And given the right community and knowledge base, customers can even help themselves too!