Customer retention is no joke. Here are just a few of the many benefits of customer retention:
- On average, loyal customers tends to spend 10 times the amount of their first purchase.
- As per stats, a 5% raise in customer retention can signify a massive increase of 95% in profit.
- Studies have also proven that customer experience matters more than the price to affect the shoppers’ purchase decision.
Creating a customer culture and prioritizing customer success will naturally lead to customer retention. A win-win for everyone.