We use cookies to personalize content, ads, social media and to analyze our traffic. Social media, advertising and analytics partners may combine information provided to them or collected from your use of their services and as set out in our Privacy Policy updated for GDPR compliance https://swomi.com/privacy-policy. You consent to our cookies if you continue to use our website.

Are You Doing...

What better way to build trust than to just be plain helpful?

People go to social media very often to air complaints or seek answers. Go directly to your customer’s posts or comments to answer their questions. Social media is a megaphone and everyone will see that you answered and you answered quickly at that. It’s another way to build trust because you are showing your expertise by answering fast. Instead of spending hours researching, you know the answer at the top of your head. It shows you really know your stuff.

This process works for just answering questions. But if a customer is truly disgruntled, encourage them to phone or email immediately rather than continue the conversation in a public space.

 

 


Log in to comment